www.fijitimes.com - Tuesday, November 03, 2009
+ Enlarge this imageOperators of the Mindpearl global customer care services at work in the new call centre at Kalabu yesterday.
THE scale of a call centre which started on Sunday is the first of its kind.
FIJI Islands Trade and Investment Bureau chief executive Annie Rogers described the commencement of Mindpearl's commercial operations as a momentous occasion, saying it was not only special for the project stakeholders but also for the people of Fiji who will be able to take advantage of the huge employment opportunities over the next three years.
"Once fully operational, the Mindpearl Call-Centre will be used as a beacon for prospective investors looking to explore opportunities in Fiji's growing ICT sector," Ms Rogers said.
"FTIB will showcase the Mindpearl operation to other potential back-office and call-centre investors as what Fiji can offer and that large ICT operations such as this can be more than adequately facilitated by Fiji."
Ms Rogers said it was FTIB's ultimate goal to ensure that sustainable long-term investments were brought to Fiji.
"The ICT sector is one of the key sectors that FTIB is aggressively promoting given its potential to create significant employment opportunities in the short-to-medium-term, while also generating much needed foreign-exchange earnings from the export of services," she said.
"The bureau is working determinedly to establish and fortify Fiji's position as a hub for ICT investments in the Pacific region.
"Large ICT projects such as this will go a long way in achieving these objectives."
Access any time
www.fijitimes.com - Tuesday, November 03, 2009
IN the new year, visitors from Australia and New Zealand will have access to the national airline's reservation any time of the day.
Air Pacific's general manager sales and marketing Michael Nacola yesterday said they were excited about their partnership with Mindpearl, a global aviation contact centre provider. He said there were three reasons they chose to work with Mindpearl.
"First, to improve the level of service delivery we give our customers. At the moment, there are limited hours in Australia, New Zealand and Fiji.
"The first step in the move to Mindpearl is to enhance the coverage we provide customers," he said.
"When we move to January 1, there will be a 24/7 representation. So customers in Australia, New Zealand and Fiji can have access to Air Pacific any time of the day, 365 days a year." Mr Nacola said by establishing a contact centre in Fiji, Air Pacific was not moving from its original point of contact.
"Third, we want to work with FTIB and other major businesses in Fiji in terms of establishing opportunities of employment in Fiji," he said.
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